Return & Refund Policy
Last Updated: April 18, 2026
1. Nature of Donations
All donations made through our website are voluntary contributions towards our charitable activities. Since donations are not goods or services, they are generally non-refundable.
2. Refund Eligibility
Refunds may be considered only under the following circumstances:
- Duplicate payment made due to technical error
- Incorrect donation amount entered unintentionally
- Unauthorized transaction reported by the donor
3. Refund Request Process
To request a refund, please contact us within 7 days of the transaction date. You must provide:
- Transaction ID
- Registered name and email
- Reason for refund request
4. Razorpay Payment Processing
All payments are securely processed via Razorpay. Approved refunds will be processed back to the original payment method through Razorpay. Refund timelines may vary depending on your bank or payment provider.
5. Processing Time
Once approved, refunds are typically processed within 5–10 business days. However, the actual credit time depends on your bank or card issuer.
6. Non-Refundable Cases
Refunds will not be provided for:
- Change of mind after successful donation
- Failure to request refund within the allowed timeframe
- Donations made for completed campaigns or utilized funds
7. Contact for Refund Requests
For any refund-related queries, please contact us at:
Email: info@example.com
Phone: +91 0000000000